Integrations

Seamless Integration of the Virtual Switchboard with Enterprise Systems

Enhancing business efficiency often relies on integration. With voipnologie Cloud telephony, now you can seamlessly collaborate with major CRM systems and business applications.

Advantages

Integrate your virtual switchboard with CRM systems for enhanced call control, elevating ROI and managerial oversight without additional charges. voipnologie provides complimentary integrations.
Simple

Linking your CRM system to the voipnologie virtual switchboard is a quick process, completed in just 3-5 steps. Detailed instructions simplify the integration process.
Practical

Integrate your messaging platform for seamless online work management, ensuring timely responses to critical calls and optimizing productivity and communication effectiveness.

Integrating Telephony with CRM System

While telephony can function independently, the CRM system is essential for managing customer interactions. Integration offers comprehensive control over customers throughout the sales funnel, ensuring important calls are never missed. It provides the company with a detailed customer database including interaction history. Onboarding aids in evaluating managerial effectiveness. The integration of voipnologie's virtual telephone switchboard with the CRM system offers various functionalities and possibilities.

Key Functionalities of CRM Integration:

Initiate calls to CRM customers with a single click.
Instant display of customer files during incoming calls.
Determine if the number is active.
Identify if the contact is in roaming.
Automatic forwarding of customer calls to the designated manager.
Option to automatically create contacts/leads/deals during calls in some CRMs.
If integration is not readily available, consider installing a Chrome plugin for seamless integration.

Easy integration with the largest CRM systems and messengers

Integration with Messengers

Today, messengers aren't just for personal communication—they're also vital for business interactions. With the advent of chatbots, there are new opportunities to adapt to the evolving digital landscape. Explore new avenues for yourself and your business with seamless integration between voipnologie and popular messengers. This integration enables you to receive valuable notifications, such as SMS messages to your virtual number or alerts about missed calls.

To enable integration with messengers:

Go to your profile and click on "Adjust notifications."
Add the messenger you're interested in, and you'll receive an activation code.
Locate the voipnologieBot in the messenger and insert the code using the command /add=code.

Additionally, you can customize the receipt of messenger and SMS notifications. To receive notifications for missed calls, ensure you activate and adjust the free virtual telephone switchboard, and activate missed call notifications either in the virtual switchboard settings or in the messenger settings. To activate SMS reception from a specific number, specify it in the "Reception of SMS" settings. For receiving SMS, you need a virtual number with this capability, which you can add there.

Functions of integration with messengers:

Receipt of all systemic notifications;
Quick account control;
Delivery of incoming SMS to messengers;
Immediate information on missing calls with the possibility of calling back.

Easy integration with popular messengers

Open API Interface: Integration with Your Services

If your system is not listed among our ready-made integrations or if you're using a unique system of your own design, you have the option to integrate it with the voipnologie Cloud virtual standard using our API interface. Our API is an open interface that allows you to connect various solutions, services, and products seamlessly. When designing the voipnologie API, we adhered to international standards, focusing particularly on security, scalability, and ease of operation. As a result, any separate service can achieve seamless integration into the voipnologie Cloud virtual standard, offering a multitude of useful functions.